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Delivery and shipping information:

We want to give our customers a pleasurable shopping experience, it’s therefore important for us that your order will arrive as fast, safe and easy as possible. WoolLand cooperates with TNT who delivers orders internationally. If your order is placed before 12:00 PM Monday – Friday, your order will be packed and shipped the same day.

You can track your order here: TNT tracking

or here at Consignor

 

Returns:

You can return eligible items within 30 days of receiving an order. You must fill out the forms which are sent together with your order, and send it on your own expense. NB: WoolLand is not responsible for taxes and import fees. Contact your local customs authorities if you need to get a refund of these.

If yo want to change the product, you need to return the first product and place a new order for the item you want in stead.

The address you must return your order to:

WoolLand
Postboks 126 Lilleaker
0216 Oslo
Norway

 

Note: It is your responsibility that the return will be delivered to us and that the products are eligible.

Complaints:

As soon as you receive your WoolLand order, it’s your responsibility to check for faults and see that the product lives up to your expectations. Complaints must be notified to our customer service as soon as possible after receiving your order. You can reach our customer service at: post@woolland.no

Important about wool clothing standards:

Wool is a vulnerable textile and must be treated tenderly. Holes may occur if you should accidentally get hooked on other material – and this is not WoolLand’s responsibility. “Wear and tear” holes or wool which have been washed on a wrong program, is not WoolLand’s responsibility.

WoolLand is well known for the durability of our wool, compared to other wool brands on the market. Crawling on floors and playing may damage the clothes and we advise you to patch beginning holes as soon as they occur.

When playing outside we recommend that you use a second layer over the wool garment as climbing in trees and/or sliding on the ground can be too brutal for our wool.